FAQs

What are your Lead Times?
All of our products display a "Real Time" stock position or estimated delivery lead times. If an item is in stock, it will be despatched for a next working day delivery, when ordered before cut-off.
Please call our Sales Office for delivery dates on all other items.

Cannot access Payment Page
Our servers will not work with Internet Explorer 8 or below and other older browsers due to security issues. If you should experience any difficulties, please call our office to place your order.

What is the minimum order value or quantity?
We have no minimum order value or quantity, we are happy to process any order size and value.

Do your prices include VAT?
No, all our prices are Ex VAT, VAT will be added at the checkout and is charged at the standard rate. If, however you are outside of the UK and can supply a valid EORI number, VAT will not be charged on your order. We can only deliver to a company and not a home address outside of the UK.

What are your Shipping Methods and Costs?
For orders placed before 3.00pm Monday-Thursday and 1.00pm Friday, if the items are in stock they will be despatched the same day, for a next working day delivery. The cost of carriage for UK mainland is £6.99 + VAT.
If the goods are out of stock at the time of order the delivery time will be confirmed by email, the carriage charge of £6.99 still applies, once in stock, your order will be sent on a next working date delivery service. All orders are despatched in full.
We do not despatch on Weekends and Bank Holidays.
Our standard shipping method is UPS they can deliver up to 7.00pm at night and a signature will be required. We reserve the right to change shipping methods at anytime.
Standard delivery times are next working day to most areas in the UK (for details of exclusions please contact the office). UPS Next day is selected for all UK Parcels. On the rare occasions that the delivery agent delays the parcel, this is outside of the remit of Good Hand UK Ltd and should be raised with the delivery agent directly. Whilst we will do everything in our power to resolve this, UPS investigations can take between 24 – 48 hours.
Extra costs might be incurred for remote areas of the UK, if this is the case you will be notified prior to delivery.
Faster shipping methods are available please contact the office for more details.
For shipments outside the UK different charges apply.

Delivery to EU Countries
For deliveries to EU countries we can only delivery to a business address with a valid EORI number. When the items get to Customs, UPS will email for taxes/duties to be paid before the goods will be released and delivered.

If duties are not paid UPS will return the goods. If this happens we will not resend the goods, a credit will be issued minus any charges incurred.,

Can you post small items?
Our only means of delivery is via UPS which is tracked, we are unable to post any items. Alternatively click and collect is an option from our Milton Keynes Warehouse.

Do I need to be at home for my delivery?
Yes as per the T&C's of UPS a signature is required as standard. You can advise UPS of delivery instructions which may result in a signature not being required. UPS will send you an email at which point you can login to advise of any delivery instructions or alterations. In the case of residential properties if there is not a person of over 18 to receive the parcel it may be re-scheduled for delivery or shipped to your local UPS Access Point. An Access Point is a local store or convenience for you to collect at a time to suit you. For more information on this please visit www.ups.com
What are the methods of payment?
You can pay via the bank by bacs or transfer. We can take credit/debit cards payments over the telephone or through our website and our website also accepts paypal payments.

Can I get a better discount than the one shown?
Please feel free to call and discuss your annual usage and discount structure.

Can I order online as a private individual?
Yes, please just use your home address as the delivery address.

I want to purchase on a regular basis can I open an account?
Yes, please call us to discuss your account requirements, alternatively download the New Account Application form from the website, complete and email to sales@goodhanduk.co.uk

Do you have CAD data on the website?
Yes we do and it is free to download. To find the data please click on each product. The CAD drawings that are available are STP, IGS and DWG, all drawings are in metric and in MM unless stated otherwise.

Do you accept goods back for return?
All return of goods must be notified to Good Hand UK within 14 days of receipt, prior to their return. Our sales team will forward a copy of our returns form, this must be signed and included with any returned goods. We are unable to accept any goods without a valid returns form. Goods Must be returned within 14 days of an issued returns form. Any returns outside the outlined returns window may be rejected or be subject to a restocking fee.

Please Note: Engineering changes, dimensions and specifications referred to in this website are subject to change without prior notice.

Full terms and conditions are shown under Terms & Conditions.